Case study
Business review
New pricing model options identified
The Brief
The Client is an independent ‘not for profit’ company limited by guarantee with charitable status. They deliver sport and leisure management services and facility operations, under contract on behalf of the Local Authority. Like many other trusts and Councils their challenge to transform their organisation, ensuring sustainability in the long term whilst delivering against a backdrop of public funding constraints.
The Client wanted to commission consultants to undertake a detailed Business Review to identify future options that would help them to successfully meet their future business, service and financial challenges and support delivery of Council priorities.
The key objectives for the Client were to:
- Review all aspects of the operations with a particular focus on Efficiency, Income Generation and Quality of Service delivery.
- Identify options that would enable organisational and service efficiency to be increased, additional income to be generated and quality of service to be improved.
- Benchmark performance against others to identify learning opportunities
The Client was also keen to ensure that any options identified should be set in the context of a range of scenarios that reflect:
- The reducing level of funding that is paid by the Council as a management fee.
- The scope of services and activities that the Client currently have responsibility for delivering
- The range and condition of assets and facilities that the Client own or have responsibility for managing.
- Clarity around the services and outcomes that the Council wish the Client to deliver in the future to meet its priorities.
- Partnerships and Collaboration – where the Client should be developing and extending collaborative working, joint service planning and service delivery to optimise outcomes and avoid duplication and wasted resources.
- The demographic changes taking place across the authority
- The changing shape of demand for sport and physical activities
- The changing landscape of provision of Sports and Physical Activity facilities and services across the authority, both public, private and other
Our Approach
The approach we adopt for our Business Reviews is detailed, data driven and is underpinned by 30 years of hard earned experience in the industry. The study was undertaken in a number of incremental stages which contributed to the final analysis and reporting work. These stages included:
- Data Capture from a variety of systems and sources
- Data validation to ensure our information was accurate and meaningful
- Venue visits to provide understanding and further insight
- Detailed analysis and development of options
- Regular Client Engagement
- Reporting
Project Results
A range of detailed options were developed in response to the key findings and conclusions of the review and included:
- INTRODUCTION OF NEW PRICING MODELS £750k – £950k
- STAFF EFFICIENCIES £420k
- NEW STAFFING MODELS IDENTIFIED
- BUSINESS GROWTH OPPORTUNITIES £200k
For Further Information Contact Neil Ross,
or call
Client Testimonial
“We wanted to engage experienced consultants who know and understand our business and would bring a fresh pair of eyes to the table.
The results from the review have been significant in terms of identifying detailed options that could enable us to increase our levels of efficiency and generate additional income. The review has also identified wider strategic issues that we need to consider e.g. Pricing models and facility investment opportunities. We have been particularly impressed with the way in which the Integratis Team have been able to capture and analyse data from a broad range of sources to provide detailed insight into many different areas of our business which in turn has identified where there are issues and opportunities that need to be addressed”
Director of Operations December 2019
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