Case study
Monitoring & evaluation
A framework for advocacy services
The Brief
The Client provides Independent Advocacy to adults living in within one of the Scottish local authority areas. They prioritise working with people who have particular support needs: Acquired Brain Injury; Addictions; Autism Spectrum; Additional Communication Needs; Dementia; Learning Disability; Mental Health; Older people; Physical Disability; and Sensory Impairment. The Monitoring and Evaluation Framework to be developed, needed to meet the organisation and service needs and be capable of providing the Client and its key partners with a robust base of evidence in support of the key outcomes that it delivers and the impact their activities and services have for individuals, families, communities and key stakeholders.
Outcome measurement and impact reporting has become one of the most important activities that organisations undertake. There are several compelling reasons to measure outcomes:
- Putting the needs of Individuals, Families, Service Users and Stakeholders at the heart of service development
- Measuring the effectiveness of a programme or intervention.
- Identifying effective practices.
- Identifying practices that need improvement.
- Proving your value to existing and potential funders.
- Getting clarity and consensus around the purpose of your programme or activity.
Key Client Objectives:
- Develop a Monitoring and Evaluation Framework and Plan which will set out a clear and robust framework/approach which is sustainable and can be incorporated into routine organisational activities.
- The approach will ensure that rigorous evidence is gathered and reported to ensure the Client can prove the impact and value of their work and continually improve services and activities in the future.
Our Approach
Our approach to this project builds on previous evaluation work that we carried out for the client where we were able to identify the key outcomes that are being delivered for service users and a range of stakeholders including the local authority, the NHS and the Scottish Government
Project Results
- Board and staff commitment to monitoring and evaluation
- A set of qualitative and quantitative indicators for each of the key outcomes
- Identification and development of methods and tools to be used to measure outcomes regular impact reporting
- Key stakeholder and funder support
- Increased engagement and involvement by service users
- Improved quality of service
- Additional funding secured
- Future development
For Further Information Contact Neil Ross,
or call
Client Testimonial
“We have been working with the team at Integratis over a number of years. Their enthusiasm, drive, commitment and innovative approach to our work has been fantastic. They have engaged well with our staff team and developed a real understanding and empathy with our service users. This has been instrumental in us being able to develop our ongoing approach to monitoring and evaluation and reporting the significant impact that our services have for individuals, families and communities”
Chief Executive 2019
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